Delivery Terms

1. Order Processing Time

All orders will be processed and scheduled for shipment within 1 - 2 business days after successful payment (postponed accordingly for weekends and Canadian statutory holidays). Once shipped, the system will automatically send tracking information to your registered email address.

2. Shipping Duration and Coverage

We ship primarily across Canada and to other major regions worldwide. Standard delivery within Canada typically takes 3 - 7 business days. Actual delivery times may be affected by the specific delivery address and weather conditions.

3. Special Terms: One-time Free Replacement for Carrier-Related Loss

Free Reshipment Guarantee:

If a package is lost or fails to be delivered due to reasons attributable to Canada Post or the relevant courier service, we will provide a free one-time reshipment.

* Note: This free reshipment policy does not apply to packages lost or returned due to incorrect, incomplete, or invalid shipping addresses provided by the customer at checkout.

4. Order Tracking

Once your package is shipped, you will receive an email containing a tracking number for shipping methods that include tracking services. You may click the link within the email at any time to view the latest status of your shipment. Please note that it may take 24-48 hours for the logistics system to update the tracking information.

5. Duties and Taxes

For international orders shipped outside of Canada, destination customs may impose import duties, value-added taxes, and customs clearance fees. These additional costs are the sole responsibility of the recipient.

6. Contact Us

If you have any questions regarding our shipping terms, or if you need to check your order status, please feel free to contact our team via the website's customer service or by email.