Privacy Policy

Privacy Policy

Effective Date : November 1, 2024

Suyi Translation respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, visit our website, or contact us. Please read this policy carefully to understand how we process your personal data.

  1. The information we collected

We may collect and process the following types of information:

  • Personal Information : When you use our services, we may collect personal information required to provide the services, such as your name, contact information (email, phone number, etc.), and any identifying information required for specific translation services.
  • Document Content : For translation purposes, we may collect information from the documents you provide, which may include personal, professional, and sensitive information.
  • Payment Information : For payment and settlement purposes, we may collect payment details, including billing address and payment method.
  • Technical data : We may automatically collect information about your visits to our website, such as your IP address, browser type, and operating system.
  1. How we use your information

The information we collect is used for the following purposes:

  • Provide translation and related services;
  • We communicate with you regarding our services, including providing quotes, updates, and responding to inquiries;
  • Process payments and manage invoices;
  • We improve our website and services by analyzing usage patterns and performance.
  • Comply with legal obligations and respond to government requests when necessary.
  1. File and data security

Suyi Translation takes data security very seriously and takes strict measures to protect your personal information:

  • Confidentiality : We adhere to AUSIT ethical standards and handle all client documents with the highest confidentiality standards. We can sign confidentiality agreements if necessary.
  • Data Retention : Original documents and paper copies will be securely stored until the end of the following month, after which they will be completely destroyed. Electronic versions of the translations will also be permanently deleted at the same time to ensure privacy and information security.
  1. Information Disclosure

We will not sell, trade, or otherwise transfer your personal information to any third party except in the following circumstances:

  • To fulfill legal obligations or respond to legitimate requests from public sectors;
  • Comply with legal requirements, such as reporting obligations or court orders;
  • We partner with trusted third-party service providers who help us provide services and are subject to strict confidentiality and data protection requirements.
  1. International data transmission

As our service is web-based, you can access our website from anywhere in the world. QuickTranslate complies with Australian privacy regulations and ensures that any international data transfers comply with applicable laws.

  1. Your rights

Under applicable data protection laws, you have the following rights regarding your personal data:

  • Access : Request a copy of your personal data that we hold;
  • Correction : Correct inaccurate or incomplete data;
  • Deletion : Request the deletion of your data, subject to legal and contractual obligations;
  • Opposition : Oppose using data for specific purposes, such as direct marketing;
  • Restricted processing : Request restrictions on your data processing under specific conditions.

To exercise your rights, please contact us using the contact information provided in Article 9.

  1. Cookie

We may use cookies on our website to improve user experience and analyze website usage. You can modify your browser settings to refuse cookies, but this may cause some website functions to malfunction.

  1. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us:

  • Email : contact@suyi.ca
  • Telephone : +61 492 125 650
  • Address : Level 45, 680 George Street, Sydney, New South Wales, Australia
  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with an updated effective date. Please review this policy periodically to understand how we protect your information.

Effective Date : November 1, 2024